Professional Development

9 Most Sought-After Soft Skills In The Workplace

Soft skills are a crucial component of success in the workplace. They are the personal attributes that allow you to work effectively with others and to navigate complex social situations. While technical skills are important, it is often the soft skills that determine whether you will be successful in your job.

According to a survey by LinkedIn, 57% of leaders say that soft skills are more important than hard skills. Soft skills such as communication, teamwork, and time management are highly valued by employers. In fact, a study by the National Soft Skills Association found that soft and social skills account for 85% of job success, while technical skills and knowledge (hard skills) account for only 15%.

Developing your soft skills can help you to become a better employee or leader. By improving your communication skills, for example, you can better convey your ideas and collaborate more effectively with others. Soft skills can also help you to build stronger relationships with colleagues and clients, which can lead to greater job satisfaction and career success.

What are Soft Skills?

Soft skills are a set of personal traits and abilities that enable you to work effectively with others. They are essential for success in the workplace. Soft skills include communication, teamwork, problem-solving, time management, critical thinking, decision-making, adaptability and emotional intelligence.

soft skills in the workplace

Unlike hard skills, which are specific technical skills required for a job, soft skills are transferable and can be applied in any role or industry. They are often innate and difficult to teach, making them highly valued by employers.

Soft skills are essential for building strong relationships with colleagues, clients, and customers. They help you to collaborate effectively, manage conflicts, and work towards common goals. Additionally, they enable you to manage your own emotions and stress levels, making you more resilient and adaptable in the face of challenges.

Read More: Is Common Sense a Skill in the Workplace? (+How to Cultivate It)

Why Soft Skills Matter

Soft skills are essential for success in the workplace. While hard skills like technical expertise and knowledge are necessary for performing specific tasks, soft skills are the personal attributes that enable you to work well with others and effectively navigate the workplace environment.

Employers value soft skills because they contribute to a positive work culture, foster teamwork and collaboration, and improve customer relations. Soft skills such as communication, problem-solving, adaptability, and leadership are highly sought after by employers and can set you apart from other job candidates. A job description often emphasizes these key soft skills.

Additionally, soft skills can help you advance in your career. Developing strong soft skills can lead to better job performance, increased job satisfaction, and opportunities for growth and advancement within your organization. These are qualities that hiring managers often seek for promotions and leadership roles.

8 Most Important Soft Skills in the Workplace

1. Communication Skills

Effective communication is critical for success in the workplace. By improving your communication skills, you can build strong relationships with your colleagues, clients, and customers. This section will cover two essential types of communication skills: verbal and written communication.

Verbal Communication

Verbal communication involves speaking and listening. It is important to be an active listener, paying attention to what others are saying and responding appropriately. When speaking, be clear and concise, using appropriate tone and body language to convey your message effectively. Remember to be respectful and professional in all your interactions.

The biggest communication problem is we do not listen to understand. We listen to reply.

Written Communication

Written communication includes emails, reports, and other forms of written correspondence. It is important to use proper grammar, punctuation, and spelling to ensure your message is clear and professional. When writing emails, be sure to use a professional tone and format, and keep the message brief and to the point. Remember to proofread your work before sending it out.

Effective communication is essential for success in the workplace. By honing your verbal and written communication skills, you can build strong relationships, convey your message effectively, and achieve your professional goals.

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2. Collaboration and Teamwork

Collaboration and teamwork are essential skills in the workplace. When you collaborate with your colleagues, you can achieve more significant results than you would alone. Being a true team player means embodying these qualities. Teamwork is the ability to work together effectively, communicate well, define roles and leadership, share resources, and actively listen to each other.

Effective collaboration requires good communication skills, including the ability to listen actively, express your ideas clearly, and provide constructive feedback. You should also be able to work well with others, respect their opinions, and be open to compromise.

When working on a team, it’s essential to define roles and responsibilities to avoid confusion and duplication of effort. You should also establish clear goals and timelines to ensure that everyone is working towards the same objective.

Effective teamwork also involves being able to share resources and knowledge. This means being willing to help your colleagues when they need it and being open to learning from them.

Finally, it’s essential to be able to resolve conflicts effectively when working in a team. This involves being able to identify the source of the conflict, listening to all sides, and finding a mutually acceptable solution.

3. Leadership and Management Skills

As a leader or manager in the workplace, you play a critical role in the success of your team and organization. Developing strong leadership and management skills is essential to effectively guide your team and achieve your goals.

soft skills in the workplace

Some key leadership skills include:

  • Communication: You need to be able to clearly and effectively communicate with your team, both verbally and in writing.
  • Interpersonal skills: Building positive relationships with your team members and other stakeholders is crucial for success.
  • Motivation: Inspiring and motivating your team to achieve their best work is essential for meeting your goals.

On the other hand, management skills are more focused on the practical aspects of running a team or organization. Some important management skills include:

  • Organization: Keeping track of tasks, deadlines, and resources is essential for ensuring that projects are completed on time and within budget.
  • Problem-solving: Being able to identify, analyze, and solve problems quickly and effectively is key to keeping your team on track.
  • Decision-making: As a manager, you will need to make tough decisions that impact your team and organization. Developing strong decision-making skills will help you make the right choices.

By developing your leadership and management skills, you can become a more effective leader and help your team achieve its goals. Remember to focus on building positive relationships, communicating effectively, and staying organized to ensure success.

Read More: Essential Situational Leadership Books to Guide You to Greater Success

4. Adaptability and Flexibility

The biggest communication problem is we do not listen to understand. We listen to reply. 1

Adaptability and flexibility are essential soft skills for success in the workplace. Being adaptable means you can adjust to change and handle unexpected situations with ease. Flexibility is the ability to change your approach or schedule to meet new demands.

To be adaptable and flexible, you need to be open-minded and willing to learn new things. You should also be able to communicate effectively with others and work well in a team. Here are some ways you can develop your adaptability and flexibility:

  • Be open to feedback and willing to make changes
  • Stay organized and prioritize tasks effectively
  • Be willing to learn new skills and take on new responsibilities
  • Be proactive and take initiative in your work
  • Stay positive and maintain a can-do attitude

Being adaptable and flexible can also help you deal with stress and manage your workload more effectively. By being open to change and willing to adjust your approach, you can stay focused and productive even in challenging situations.

5. Problem Solving and Critical Thinking

Problem-solving and critical thinking are essential skills in today’s workplace. Employers value employees who can identify problems and develop effective solutions. These skills are especially important in roles that require decision-making, analysis, and lateral thinking.

When faced with a problem, it’s important to approach it systematically. Start by identifying the problem and gathering all relevant information. Then, analyze the information and develop potential solutions. Consider the pros and cons of each solution and select the best one. Finally, implement the solution and evaluate its effectiveness.

Critical thinking is closely related to problem-solving. It involves analyzing information, evaluating arguments, and making decisions based on evidence. To improve your critical thinking skills, practice asking questions and challenging assumptions. Consider different perspectives and evaluate the strengths and weaknesses of each argument.

Developing problem-solving and critical thinking skills takes time and practice. Seek out opportunities to practice these skills in your current role, such as taking on new projects or volunteering for problem-solving tasks. Additionally, consider taking courses or workshops to improve your skills.

Read More: The Ultimate Guide To Critical Thinking

6. Active Listening

soft skills in the workplace

Active listening is one of the most overlooked soft skills in the workplace. It is the ability to fully concentrate on what someone is saying, understand their message, and respond thoughtfully. Active listening helps build trust, improve communication, and foster a positive work environment.

To practice active listening, start by giving your full attention to the speaker. Avoid distractions and interruptions, and maintain eye contact. Listen for the message, not just the words, and ask questions to clarify understanding. Repeat back what you heard to ensure you have understood correctly.

Another way to demonstrate active listening is through nonverbal cues. Nodding, smiling, and maintaining an open posture show that you are engaged and interested in what the speaker is saying. Avoid crossing your arms or looking away, as this can convey disinterest or disrespect.

7. Time Management

Time management is one of the most important soft skills in the workplace. It involves managing your time effectively to meet deadlines and complete tasks efficiently. Improving your time management skills can lead to increased productivity, reduced stress, and the successful achievement of your goals.

One way to improve your time management skills is to prioritize your tasks. Make a list of all the tasks you need to complete and rank them in order of importance. This will help you focus on the most important tasks first and ensure that they are completed on time.

Another useful technique is to break down large tasks into smaller, more manageable ones. This can help you avoid feeling overwhelmed and make it easier to stay on track. You can also use tools such as calendars and to-do lists to help you stay organized and on top of your tasks.

Effective time management also involves learning to say no. It’s important to recognize your limits and not take on more than you can handle. If you’re already swamped with work, it’s okay to politely decline additional tasks or delegate them to someone else.

8. Ability to Take on Feedback

soft skills in the workplace

One of the most important soft skills you can have in the workplace is the ability to take on feedback. By being open to constructive criticism, you can improve your skills and become a more valuable member of your team.

When receiving feedback, it’s important to listen actively and ask questions to clarify any points that are unclear. Take the time to reflect on the feedback and consider how you can use it to improve your work.

It’s also important to remain professional and avoid becoming defensive or argumentative when receiving feedback. Remember that the person providing feedback is doing so to help you improve, not to attack you personally.

One way to demonstrate your ability to take on feedback is to actively seek it out. Ask your colleagues and supervisors for feedback on your work and be receptive to their suggestions. This shows that you are committed to improving and are open to learning from others.

Finally, it’s important to follow up on feedback and take action to address any areas for improvement. This proactive behavior displays your strong work ethic, showing that you are committed to your own professional development and to delivering the best results in your work.

9. Emotional Intelligence

Emotional Intelligence (also known as emotional quotient or EQ), is crucial in the modern workplace, serving as a key predictor of success, according to Daniel Goleman, author of Emotional Intelligence book.

soft skills in the workplace

Unlike IQ, which has limited range for predicting success, especially in fields like engineering, EQ “varies radically,” making it a more potent predictor of performance.

EQ encapsulates how well you manage yourself, maintain a positive outlook, overcome obstacles, and tune in to others, which are competencies that set apart “star performers from average”. It’s notable that even within highly technical roles, “emotional intelligence will predict who is a star and who’s just mediocre.”

Furthermore, it’s a skill that can be improved at any point in life, making it crucial for HR departments to consider EQ in hiring and promotion, and help employees develop this invaluable skill set.


Soft skills are essential to your success in the workplace. They help you communicate effectively, work well with others, and handle challenges with grace and professionalism.

By developing your soft skills, you can become a more valuable employee, a better leader, and a more successful professional. Take the time to assess your current skills, identify areas for improvement, and work on developing new skills.

Remember that soft skills are not just about what you say, but also how you say it. Be mindful of your tone of voice, body language, and facial expressions when communicating with others. Practice active listening and empathy to build stronger relationships with your colleagues.

Finally, don’t be afraid to ask for feedback from your colleagues, supervisors, or mentors. Use this feedback to identify areas for improvement and continue to grow and develop your soft skills throughout your career.

About Author

Founder of With over 20 years of experience in HR and various roles in corporate world, Jenny shares tips and advice to help professionals advance in their careers. Her blog is a go-to resource for anyone looking to improve their skills, land their dream job, or make a career change.

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